JAVLN Sessions

webinar series

The experience advantage: How to increase client experience to grow renewals and referrals

The modern insurance landscape is becoming commoditised. The most savvy brokers, agents and underwriters know delivering an exceptional customer experience can be a true competitive advantage. Join us for this webinar on how you can increase your customer experience to grow your business. In the webinar we will cover:

• How to implement a customer experience (CX) framework that is easy to implement and maintain.
• How you can capture real-time customer sentiment to spot potential churn before it happens.
• How to get more referrals and positive reviews from your happy customers.
• How you can use CX to stand out against larger, bigger brands.

Date: Tuesday 19 May

Time: 11.00am AEST | 1.00pm NZT

Duration: 45 minutes