Audit ready by design.
Every document version, every approval and every access event, captured automatically. JAVLN Officetech keeps insurance brokers audit-ready by design, so you walk into ASIC, FMA and IBCOP reviews with the evidence already in hand.
Brokers work under regulatory scrutiny, and document management is where much of that obligation lives. Records are captured at the point of action. Versions and approvals are preserved automatically. Access controls protect every file. The audit evidence builds in the background while your team gets on with client work, so compliance becomes something your tools produce rather than something you reconstruct under pressure.
Audits are part of doing business. You are already giving good advice and putting clients first. The brokers who handle a regulator request well are simply the ones who can produce the evidence instantly. Most compliance trouble traces back to the system, not the advice.
The common gaps are:
Shared drives, email folders and basic cloud storage were never built for regulatory scrutiny. A purpose-built compliance and document system closes those gaps, so your best interests duty is documented, your file notes are trustworthy and years of client records are a search away.
Every action on a document is recorded: who created, edited, approved, shared, downloaded or accessed it, with the timestamp and the change made. The trail is non-editable, so it stands up as a legal record. Each new version is stored alongside the original with a full attribution history, and version history is preserved across client communications and policy updates. When ASIC or the FMA asks, the who, what and when is already there.
Security underpins all of it. JAVLN Officetech is SOC 2 Type 2 compliant and built on the Australian Cyber Security Centre's Essential Eight, with multi-factor authentication, encryption in transit and at rest, and role-based access. Inside Officetech, role-based access and activity logging give you compliance-grade control: decide who sees what by branch, role, client and document type, and log every access, edit, share and download against the user and timestamp. For the full detail, see the JAVLN security hub.
Uneditable file notes
Every version is preserved with a timestamped record of who created, edited, approved or accessed it. The trail cannot be edited, so it holds up as a legal record.
Guided filing
JAVLN Officetech recommends the correct client folders using Conversation IDs and keeps regulator-ready folder structures automatically, so every document type is handled consistently.
Automated seven-year retention
Australian and New Zealand rules require seven years of client, policy, financial and advice records. JAVLN Officetech applies that retention automatically and keeps every record secure, retrievable and auditable.
Compliance reports
Produce reports for regulatory submissions in minutes, export complete audit trails, or build a custom report for a specific audit.
Informed consent tracking
Every client agreement is captured, timestamped and linked to the client file, with reminders for renewals and expiry, and the full consent history exportable in seconds during an audit or dispute.
ASIC, FMA and IBCOP requirements are recognised inside the workflow. Document categories, retention periods and audit reports are tuned to AU and NZ regulatory standards, with room to extend as obligations change.
Pair JAVLN Officetech with JAVLN Platform and the policy-side compliance checks, informed consent, FSG and bind-blocking, align automatically with the documentary record in Officetech. Compliance stays one conversation across both products.
Confident audits
Walk into every regulator review or insurer audit with the evidence already organised, attributable and exportable.
Client and insurer trust
A brokerage that documents well earns confidence on both sides of the relationship.
Time back for advice
The evidence builds in the background while your team gets on with the work clients value.
Want a quick read on where your brokerage stands? Take JAVLN's free compliance scorecard, a short self-assessment that shows your strengths and the gaps worth closing in minutes.
Officetech captures a non-editable, timestamped record of every document action: creation, version change, approval, share and access. Templates align to ASIC reporting and IBCOP obligations, and New Zealand FMA conduct requirements are recognised inside the workflow. SOC 2 Type 2 controls and the Essential Eight sit beneath the platform itself.
Once a version of a document is recorded, it cannot be edited or deleted. New versions are stored alongside the original with a full attribution trail, so the audit history shows every who, what and when across the document's life, a verifiable record auditors and regulators can trust.
It automates the seven-year retention required for client, policy, financial and advice records under Australian and New Zealand regulations. Every document stays secure, retrievable and auditable for the full period, with the audit history preserved through disposal.
Yes. Role-based access lets you decide who sees what, configurable by user role, cabinet, client and document type. File access can be limited to specific users, and client or policy restrictions can be inherited from your policy management system.
On the JAVLN security hub. It covers SOC 2 Type 2, the Essential Eight, MFA, encryption and data hosting across JAVLN Platform and Officetech, and you can request the SOC 2 report there.
