What a connected broker operating system looks like in production
What a connected broker operating system looks like in production Inside the integration between JAVLN Platform, JAVLN Officetech and Unmand.…
Re-keying the same information into multiple insurer systems, then chasing quotes back. Every broker knows it. It's one of those problems that's been around long enough that most just absorb it as part of the job.
That's starting to change. Software has caught up to the point where it can solve it, not work around it.
A recent JAVLN Sessions webinar showed what that looks like in practice. JAVLN CEO David Leach sat down with James Brading, Head of Product at JAVLN, and David Seal, CEO of Unmand, to walk through a live connected broker operating system. What they showed was a live system, already in production.
JAVLN's vision for a broker operating system is a digital ecosystem of productised integrations across different categories. The Unmand integration sits in the placement marketplace and insurer connectivity category.
It brings three things together: JAVLN Platform, our cloud broker management system; JAVLN Officetech, our document and task management product; and Unmand, which handles the automation and connectivity layer to insurers across Sunrise, SCTP and direct portals.
JAVLN Platform and JAVLN Officetech are already integrated. Unmand adds the insurer connectivity layer on top of that.
As David Leach put it in the session, if JAVLN is the high-performance vehicle, Unmand is the superhighway that connects it to every insurer destination.
James Brading ran a live demo during the session, starting with a householders policy inside JAVLN Platform with a customer record already created.
From inside JAVLN Platform, James launched Unmand. A universal question set appeared, pre-populated with client information already held in JAVLN. He worked through the remaining fields, selected which insurers to include and submitted.
In the background, Unmand used software robots to push the data out to multiple insurers at the same time. Logging into each system, navigating screens and keying information exactly as a human would, only faster and without the manual effort. Quotes came back from seven or eight insurers, all visible inside JAVLN Platform. James selected the one to proceed with and the financials, schedule details and tax configuration came through with it.
One question set in, multiple quotes out. The broker stayed inside JAVLN the whole time.
The universal question set is something Unmand builds and maintains on the broker's behalf. When an insurer adds a new occupation category or changes a question, Unmand updates the mapping. Brokers can focus on the quote rather than what's happening behind it.
Quote and bind is the starting point. The bigger efficiency gain comes from everything that follows a new business placement.
David Seal walked through how Unmand covers the full policy lifecycle: quote, bind, renew, MTA and cancel. Where an insurer supports it, the entire lifecycle runs through the connected workflow. For products where only the quoting step is connected, the broker picks up that process in the insurer's own system. Over time, more products, more lifecycle steps and more of the manual work will be handled automatically.
The current product range includes business pack, commercial motor, workers' compensation, residential strata and farm. More complex lines are in development, including management liability, professional indemnity and personal accident.
Unmand connects through Sunrise, SCTP and direct portals. For insurers without a standard portal, Unmand has direct integrations that give brokers access to markets they might not otherwise reach easily.
When a referral comes back, Unmand notes the reason and sends it through to JAVLN. Once the broker has worked through that back-and-forth with the underwriter, Unmand auto-syncs the updated information back into JAVLN.
One of the most interesting points in the session came when the conversation turned to risk data.
David Seal made the point that the detailed risk data brokers capture during quoting, sums insured, sections of cover, occupations, situations, typically ends up locked inside individual insurer systems. Want a portfolio view? That has traditionally meant manual exports into spreadsheets.
Because Unmand handles the quoting step end-to-end, it captures that structured risk data on the way through. James Brading then covered the roadmap for bringing that data directly into JAVLN Platform, so brokers can run analytics on their full book inside the system they already work in.
For policies placed outside the connected insurer set, JAVLN is developing AI-driven extraction from schedules and other documents to pull the same structured view. The goal is one consolidated picture of the whole book, covering every policy under management.
The practical use cases follow from there. Identifying clients whose sum insured is due for review. Spotting cross-sell signals like business pack clients who could benefit from cyber cover. Portfolio-level reporting that goes beyond financial totals.
AI came up, as it does in most conversations right now.
On the Unmand side, AI is already used to help with occupation mapping across insurers. One insurer uses the term "accountant"; another uses "accounting services" or "bookkeeping." AI helps match those consistently across the market. Unmand also offers an optional AI-driven recommendation layer that takes client risk profile information, compares it against insurer PDFs and pricing and surfaces a suggested option.
Coming next on the Unmand side is AI extraction from schedules, certificates of currency and email chains to pre-fill new business and renewal forms. The broker reviews, refines and decides. Human in the loop at every stage.
On the JAVLN side, the Client Activity Summary in JAVLN Officetech is already live. More AI capability is in development across both products. Connected systems and practical AI are both part of how that gets built.
BOTT Insurance Group is already live on the full connected stack: JAVLN Platform, JAVLN Officetech and Unmand working together.
Every brokerage is set up a little differently. The best starting point is a conversation about your business and how a connected broker operating system could fit into how you work.
Get in touch with the JAVLN team to find out more.
