What are the main compliance obligations for insurance brokers in Australia?

Australian brokers must act in the client's best interests, disclose remuneration, keep complete and accurate records for seven years and follow the Insurance Brokers Code of Practice (IBCOP) alongside ASIC's expectations. The common thread is evidence: being able to show what you advised, why and that the client agreed.

What are the compliance obligations for insurance brokers in New Zealand?

New Zealand brokers operate under the financial advice regime overseen by the FMA, with duties around conduct, suitability and clear disclosure, plus seven-year record retention. As in Australia, the priority is documented, retrievable evidence of good conduct.

How long do insurance brokers need to keep records?

Seven years for client, policy, financial and advice records across both Australia and New Zealand. The records need to stay secure, retrievable and auditable for the full period, which is why automated retention and an immutable audit trail matter.

Insurance Broker Compliance Guide: AU & NZ

This hub explains the obligations brokers carry in Australia and New Zealand, and the habits and tools that keep you audit-ready rather than audit-anxious. Start with your market below, then read across the topics that matter most to your brokerage.

Start with your market

ASIC compliance guide (Australia). Best interests duty, record-keeping and what ASIC looks for when it asks.
FMA compliance guide (New Zealand). Conduct obligations under the financial advice regime, and how to evidence them.

Key compliance topics

Informed consent. Capturing, timestamping and evidencing client consent on every policy change.
Record-keeping and audit trails. Why immutable file notes and a complete audit trail are the heart of compliance.
Remuneration disclosure (Australia). The disclosure obligations behind a wave of recent breaches.

How JAVLN helps you stay compliant

Officetech compliance and audit. Immutable records, guided filing and seven-year retention, audit-ready by design.
Platform compliance. Preventative checks built into the workflow: FSG issuance, bind-blocking and the transaction audit trail.
Security at JAVLN. SOC 2 Type 2, MFA and data protection across both products.
Free compliance scorecard. A short self-assessment of your brokerage's compliance posture.

Frequently asked questions

What is JAVLN?

JAVLN is cloud-based software built for insurance brokers, agencies and underwriters. JAVLN Platform is a policy management platform and JAVLN Officetech is document management software. Both products have built-in compliance tools.

Who uses JAVLN?

JAVLN products are used by thousands of insurance brokers across Australia and New Zealand, ranging from small independent brokerages to large multi-branch operations.

Is JAVLN suitable for small brokerages as well as large ones?

Yes. JAVLN scales from small independent brokerages through to large multi-branch groups.

Where is JAVLN based?

JAVLN has offices in Auckland, New Zealand and Melbourne, Australia, and supports brokers across global markets.

How does JAVLN keep my data secure?

JAVLN is SOC 2 Type 2 certified, with multi-factor authentication and encryption across both products.

Insurance broker compliance

Start with your market

Key compliance topics

How JAVLN helps you stay compliant

Frequently asked questions

What is JAVLN?

Who uses JAVLN?

Is JAVLN suitable for small brokerages as well as large ones?

Where is JAVLN based?

How does JAVLN keep my data secure?

Platform

Officetech

Company

Support

Learn

Get in touch

Insurance broker compliance

Start with your market

Key compliance topics

How JAVLN helps you stay compliant

Frequently asked questions

What is JAVLN?

Who uses JAVLN?

Is JAVLN suitable for small brokerages as well as large ones?

Where is JAVLN based?

How does JAVLN keep my data secure?

Sign up to JAVLN Bytes

Platform

Officetech

Company

Support

Learn

Get in touch